Finding fantastic customer service is a treat all in itself. Once again, I am thrilled by Claudio at DNA. I had been looking for a suitable pair of trousers for my new linen jacket and some new stock on his website brought me to a pair of cotton and silk trousers. I emailed him and asked for his honest opinion of color and texture against the jacket I already had. By the next day, an email was returned to me with a few photos of the trousers next to a rmeaining jacket he had at the shop. Who could resist? Expecting delivery tomorrow.
That's excellent! The people and places that go above and beyond basic customer service are where I'd rather spend my cash. If someone were to receive a comment on a piece of clothing, who really wants to say "Oh, this jerk sold me these, I wanted them in grey, but I had to settle for charcoal."?
ReplyDeleteI guess the moral is that it's easier to get the perfect find when the merchant is a nice find themselves!